Refund policy

30-day returns

You can return the TheraPee kit within 30 days of delivery. No reason is needed.

What you get back

  • We refund what you paid for the kit.
  • The original shipping cost is not refunded.
  • You pay the cost of shipping the device back to us.
  • Flexible plan: your monthly software subscription is canceled, and any monthly charges paid within the 30 days are refunded.

When a refund is not possible

  • The online chart shows three or more consecutive dry weeks. At that point the treatment is working, and stopping it early puts the progress at risk.
  • The device or sensor pad, or parts of them, are missing.

How to return

  1. Email support@bedwettingtherapy.com within 30 days of delivery with your order number.
  2. We will reply with the return address and instructions.
  3. Send back the StoPee device and sensor pad. Items sent back without contacting us first may not be accepted.

Refunds

Once we receive the device, we will confirm by email and refund your original payment method within 10 business days. Your bank or card company may need extra time to post the refund. If more than 15 business days have passed since we confirmed your return, please contact us at support@bedwettingtherapy.com.

Damaged or wrong items

Please check your order when it arrives and contact us right away if the device is defective, damaged, or not what you ordered, so we can make it right. For faults after the return period, see our warranty: device 1 year, sensor pad 3 months.

European Union: 14-day cooling-off period

If your order is shipped into the European Union, you also have the right to cancel or return your order within 14 days of delivery, for any reason and without a justification.

Contact

support@bedwettingtherapy.com, 1855-DR-SAGIE (1855-377-2443), toll-free in the US and Canada.